Terms of service

Regulations of the piercingplanet.pl online store

I. General provisions, contact with the store owner

These regulations (hereinafter referred to as the "Regulations") define the rules and conditions of use of the piercingplanet.pl online store, operating at https://piercingplanet.pl (hereinafter the "Store").
The owner of the Store is Adrian Małachowski, an entrepreneur running a business under the name Adrian Małachowski with its registered office at: ul. Traugutta 57, 64-800 Chodzież, entered into the Central Register and Information on Business, NIP: 6070091554, REGON: 389690888 (hereinafter referred to as the "Seller").
Seller's contact details:
correspondence address: ul. Traugutta 57, 64-800 Chodzież;
address for returns and complaints: piercingplanet.pl, ul. Wołczyńska 50, 60-167 Poznań;
e-mail address: shop@piercingplanet.pl;
telephone number: 690 668 920 (customer telephone service hours - in the Contact tab).
Contact point for communication with EU Member State authorities, the European Commission and the European Digital Services Council: shop@piercingplanet.pl.
Communication can be conducted in Polish.

II. Technical requirements

In order to use the Store, it is necessary to have: i. a computer or other device with a web browser; ii. access to the Internet; iii. active email address.

III. Personal data

The administrator of personal data of the Store's customers is the Seller.
All information about the processing of personal data of customers and other persons using the Store's website can be found in the Privacy Policy available on the Store's website.

IV. Conclusion of a sales contract, customer account

The Store enables the purchase of goods (hereinafter "Goods") displayed on the Store's website in two modes: i. without registration; ii. with creating an account in the Store. In both cases, in order to place an order, you must select the Goods in the Store, add them to the "Cart" using the appropriate button and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
Information about products in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
The condition for placing an order is to fill in the order form with all required data necessary to execute the contract and possibly (at the customer's request) also data for issuing a VAT invoice.
If the customer decides to create an account in the Store (hereinafter "Account"), the registration is one-time, and the e-mail address and password chosen by the customer are the basis for subsequent login. The details of the Account maintenance service provided by the Seller are set out in the Account Regulations below. The Store allows you to log in to the Account also via social media and/or a user account in the Google system. After logging in to the Account, the customer has access to the history of his orders, and for subsequent orders he does not have to fill out the order form again with his personal data.
The Customer may resign from having an Account at any time without incurring any costs. To do this, please send your resignation to the e-mail address: shop@piercingplanet.pl.
The customer's approval of the order using the "Buy and pay" button (or another equivalent wording) means: a. submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations; b. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
A sales contract (hereinafter referred to as the "Agreement") is concluded when the Seller accepts the order for execution (acceptance of the customer's offer), of which the Seller informs by e-mail confirming acceptance of the order for execution.
If it is impossible to complete the order (in whole or in part), the Seller will inform the customer about this - then the Agreement is not concluded. The seller will also inform the customer about the existing possibilities of other ways of fulfilling the order, e.g. partial fulfillment of the order or waiting for stock replenishment. If the order has been paid for in advance and it is not possible to complete it, the Seller will immediately refund the payment made to the customer (according to the scope of the order cancellation).
The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium at the latest at the time of delivery of the Goods.
The store is not liable for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete or incorrect delivery address or failure to provide other data necessary to complete the order.
The Seller reserves the right to suspend the execution of the order in a situation where the customer has provided false data or when these data raise reasonable doubts as to their correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the provided data.

V. Prices and payment methods

The prices of the Goods are given in Polish zlotys (PLN) in the gross amount, i.e. including VAT.
The cost of delivery of the Goods is provided separately in the Store's basket, depending on the delivery method chosen by the customer.
Available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer at the stage of placing the order (in the basket).
The Store offers the following payment methods: a. traditional bank transfer to the Seller's account; b. fast electronic transfer / BLIK / virtual wallet payment - via the Przelewy24 and InPost Pay payment platforms; c. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic.
If the customer chose to pay by regular bank transfer, payment for the order should be made within 3 days of placing it. If payment is not made within this period, the Agreement is deemed not to have been concluded. The previous sentence does not apply to situations where the Seller offers customers deferred payment or payment in installments through an external partner.

VI. Delivery of goods

Delivery of Goods takes place, at the customer's choice, via carriers indicated in the Store's basket, in particular the courier company, InPost or ORLEN Paczki parcel lockers.
With the exception of Goods collected by the customer in person, the order is considered completed when the shipment is sent to the customer (the shipment is entrusted to the carrier). The exact delivery date is determined by the carrier.
The goods are shipped by the Seller within 7 business days, unless a different date is clearly specified in the product description when placing the order. Detailed delivery times are provided on the Store's website in the "Order processing time" tab.
The Seller normally handles orders in the Republic of Poland, covering the costs indicated on the Store's website in the "Delivery time and costs" tab. Shipping abroad is possible against the costs indicated on the Store's website or costs individually agreed with the customer.

VII. Withdrawal from the contract

A customer who is a consumer or entrepreneur referred to in Art. 7aa of the Act on Consumer Rights (hereinafter referred to as the "Privileged Entrepreneur"), has the statutory right to withdraw from the contract for the sale of the Goods within 14 days of its receipt, without giving a reason, subject to the exceptions referred to in Chapter VIII.
The Seller voluntarily extends the deadline referred to in section 1, up to 30 days from receipt of the Goods. During the extended period, the same rules apply as apply to the statutory right of withdrawal and are described in this chapter, subject to the exceptions in Chapter VIII. Extending the deadline does not limit the customer's rights under the law.
To meet the deadline for withdrawal from the contract, it is sufficient to send a declaration of withdrawal before its expiry:
a. via the return form available at https://szybkiezwroty.pl/piercingplanet or in the Customer Account;
b. in electronic form to the following address: shop@piercingplanet.pl;
c. in writing to the following address: piercingplanet.pl, ul. Wołczyńska 50, 60-167 Poznań.
A declaration of withdrawal from the contract may be submitted according to the template constituting Appendix 1 to the Regulations, but the use of the template is not obligatory. The Seller will immediately send the customer an e-mail confirming receipt of the declaration.
The Customer returns the Goods immediately, no later than within 14 days from the date of submission of the declaration of withdrawal, to the following address: piercingplanet.pl, ul. Wołczyńska 50, 60-167 Poznań. To meet the deadline, it is enough to return the Goods before its expiry.
The direct cost of returning the Goods is borne by the customer. The Customer may return the Goods via the Quick Returns by InPost service, available at the address indicated in section 3 letter a (cost according to the price list visible in the form), or in any other way.
The Seller shall immediately, no later than within 14 days from receiving the declaration of withdrawal from the contract, refund the price of the Goods and the cost of the original shipment of the Goods to the customer according to the cheapest standard delivery method offered in the Store. If the customer has chosen a delivery method other than the cheapest standard method offered by the Store, the Seller does not refund the additional costs incurred by the customer.
The Seller may withhold the refund until he receives the Goods back or until the customer provides proof of sending them back, depending on which event occurs first.
The refund will be made using the same payment method used by the customer in the original transaction, unless the customer has expressly agreed to a different solution that does not involve any costs for him.
The Customer is liable for any reduction in the value of the returned Goods resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
If the Goods were purchased as part of a promotion, the terms of which depend on the number or value of the purchased Goods, the settlement rules in the event of withdrawal from the contract with respect to some of the Goods are specified in the regulations of the given promotion.

VIII. Exceptions to the right to withdraw from the Goods sales contract

The right to withdraw from the contract does not apply in the case of contracts for the delivery of Goods:
a. non-prefabricated, manufactured according to the specifications of the consumer / Privileged Entrepreneur or serving to meet his individual needs (personalized goods);
b. which deteriorate quickly or have a short shelf life;
c. delivered in a sealed package, if the package was opened after delivery and the Goods cannot be returned after opening the package due to health protection or hygiene reasons;
d. sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
e. which, after delivery, due to their nature, are inseparably combined with other items;
f. daily newspapers, periodicals or magazines, with the exception of subscription contracts;
g. whose price depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract;
h. alcoholic beverages, the price of which was agreed upon when concluding the sales contract, which may be delivered only after 30 days and whose value depends on market fluctuations over which the Seller has no control.
In the Store, the exceptions referred to in section 1, include in particular:
a. Goods anodized to the customer's order in the color chosen by him - as personalized goods (section 1(a);
b. Goods sterilized at the customer's request, delivered in a sealed sterile package - if the package was opened after delivery (section 1(c).
The exceptions set out in this Chapter also apply within the extended period in accordance with Chapter VII, paragraph. 2.

IX. Complaints

The Seller is obliged to deliver the Goods to the customer in accordance with the Agreement.
The Seller is liable towards consumers and Privileged Entrepreneurs for the compliance of the Goods with the Agreement in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
Complaints may be submitted electronically to the following address: shop@piercingplanet.pl or in writing to the following address: piercingplanet.pl, ul. Wołczyńska 50, 60-167 Poznań. The complained Goods should be sent to the same address.
The Seller will consider the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of its receipt.
In the event of dissatisfaction with the way a complaint is handled, the consumer and the Privileged Entrepreneur may (regardless of the proceedings before a common court) use out-of-court methods of dealing with complaints and pursuing claims.
For the above purpose, you can: i. apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings to resolve the dispute amicably; ii. use the help of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection; iii. apply to a permanent consumer arbitration court to resolve a dispute arising from the concluded contract.
Additional information about out-of-court methods of dealing with complaints and pursuing claims is available on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

X. Product reviews

In the Store, the customer can add an opinion about the product (hereinafter "Opinions").
This functionality is only available to customers who have an Account and are logged in, or if the customer uses an external customer satisfaction/opinion survey program.
Opinions added by the customer should be legal within the meaning of the Digital Services Act (DSA) and consistent with good practices, which means that you cannot post Opinions: of an unlawful nature; contrary to good morals, in particular containing content that is offensive, pornographic, offensive to religious feelings, inciting racial, ethnic or religious hatred; violating the rights of other people, including in particular property and personal copyrights and the right to privacy; containing content or graphic elements of a commercial or advertising nature, regarding products other than those offered in the Store.
The seller and/or supplier of an external customer satisfaction/opinion survey program may moderate Reviews, which means that Reviews that do not comply with the Regulations will not be published or may be deleted.
If an Opinion is blocked or deleted, the Seller will inform the customer about it, providing a justification. In such a case, the customer may submit an appeal under the terms described in section 6.
Appeals against decisions regarding Opinions (hereinafter referred to as the "Appeal") may be submitted electronically to the following address: shop@piercingplanet.pl or in writing to the following address: ul. Traugutta 57, 64-800 Chodzież. The Seller will immediately confirm receipt of the Appeal by e-mail (if the person submitting the Appeal provided an e-mail address) and will consider it in the form in which it was submitted, within 14 days of its receipt.
Any person visiting the Store may submit a notification to the Seller (hereinafter referred to as the "Notification") if they believe that the Opinion contains content that is illegal within the meaning of the Digital Services Act (DSA) or inconsistent with the Regulations. Notifications should be submitted electronically to the following address: shop@piercingplanet.pl.
The Seller will immediately confirm receipt of the Notification by e-mail and will consider it within 14 days of its receipt, providing a justification. The person who submitted the Notification may file an appeal against the Seller's decision in accordance with the principles described in section 6.
If you are dissatisfied with the way your Appeal is resolved, you may use the out-of-court dispute resolution methods set out in the Digital Services Act (DSA).
The Seller is not responsible for Opinions posted by customers, provided that: they are not aware that the Opinion is illegal content; shall immediately take appropriate actions to remove or prevent access to illegal content upon obtaining such knowledge, in particular it shall immediately consider Notifications.

XI. Final provisions

Polish law applies to Agreements concluded in the Store. The contract is concluded in Polish.
None of the provisions of the Regulations exclude or limit the rights of the consumer (and the Privileged Entrepreneur) arising from legal provisions.
The Seller may make changes to the Regulations at any time, and the changes apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded contracts for the provision of digital services or electronic services and (ii) customers who have an Account - the customer will be notified about the change in the Regulations and the possibility of not accepting it.
The Regulations are valid from September 24, 2026. The Regulations in force as of November 26, 2025 apply to orders placed before this date.

Annex No. 1 - Sample contract withdrawal form

(this form should be completed and returned only if you wish to withdraw from the contract)

Addressee: Adrian Małachowski, piercingplanet.pl, ul. Wołczyńska 50, 60-167 Poznań, e-mail: shop@piercingplanet.pl

I/We(*) hereby inform(*) about my/our withdrawal from the sales contract for the following items(*):
…………………………………………………………
Date of conclusion of the contract/acceptance(*): ……………………
Order number: ……………………
Name and surname of consumer(s): ……………………
Consumer(s) address: ……………………
Bank account number for refund (if payment was not made by card or online): ……………………
Signature of the consumer(s) (only if the form is sent on paper): ……………………
Date: ……………………

(*) Delete as appropriate.

Account Terms and Conditions in the piercingplanet.pl store

I. General provisions, contact with the Seller

These account regulations ("Account Regulations") define the terms and conditions of using the customer account ("Account") in the piercingplanet.pl online store ("Store").
These Account Regulations constitute the regulations of the electronic service within the meaning of the Act on the provision of electronic services. The Account Service is an additional and peripheral service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods. The Account maintenance service is free of charge.
The Account Regulations supplement the Store Regulations. To the extent not regulated in the Account Regulations, the provisions of the Store Regulations shall apply.
The Seller's contact details in matters relating to the Account service are the same as in the case of the Store: ul. Traugutta 57, 64-800 Chodzież, e-mail: shop@piercingplanet.pl, tel.: 690 668 920.

II. Technical requirements and functionalities of the Account service

The technical requirements for using the Account service are the same as for using the Store and are indicated in Chapter II of the Store Regulations.
By using the Account, the Store's customer has the opportunity to: a. save and store his/her personal data (including the delivery address) in the Account, which enables making subsequent purchases without completing the address form again; b. view the history of your orders; c. view the status of the order.

III. Agreement for the provision of the Account service, withdrawal from the agreement, resignation from the Account

Creating an Account by the customer is tantamount to concluding an agreement for the provision of electronic services for an indefinite period. The Customer may resign from having an Account at any time without giving a reason. For this purpose, please contact the Seller electronically at shop@piercingplanet.pl. The Customer also has the statutory right to withdraw from the contract for the provision of the Account management service within 14 days of its conclusion.

IV. Complaints

The Seller is liable towards consumers and Privileged Entrepreneurs for the compliance of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
Complaints regarding the Account service may be submitted in accordance with the procedure provided for in Chapter IX section. 3-4 of the Store Regulations.
If you are dissatisfied with the way your complaint is handled, you may use extrajudicial methods of handling complaints and pursuing claims, in accordance with Chapter IX, section 5-7 of the Store Regulations.

V. Personal data

Full information on the processing of personal data of the Store's customers, including for the purpose of maintaining an Account, can be found in the Privacy Policy.

VI. Changes to the Account Regulations

The Seller may make changes to the Account Regulations in accordance with the principles set out in Chapter XI section 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, he or she may terminate the contract for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.

Newsletter regulations in the piercingplanet.pl store

I. General provisions, contact with the Seller

These newsletter regulations ("Newsletter Regulations") define the terms and conditions of providing the newsletter service by the Seller ("Seller") - the owner of the piercingplanet.pl online store ("Store").
A newsletter is a periodic electronic message sent by the Seller to the e-mail address of a person who has given appropriate marketing consent ("Subscriber"). These messages contain, in particular, commercial information about the Store and the Seller, and may also contain other content related to the Seller's activities, the Store's industry or educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store ("Newsletter").
These Newsletter Regulations constitute the regulations of the electronic service within the meaning of the Act on the provision of electronic services. The Newsletter service is an additional and peripheral service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods. The Newsletter service is free of charge.
The Newsletter Regulations supplement the Store Regulations. To the extent not regulated in the Newsletter Regulations, the provisions of the Store Regulations shall apply.
The Seller's contact details in matters relating to the Newsletter service are the same as in the case of the Store: ul. Traugutta 57, 64-800 Chodzież, e-mail: shop@piercingplanet.pl, tel.: 690 668 920.

II. Technical and functional requirements of the Newsletter service

In order to use the Newsletter service, it is necessary to have: i. a computer or other device with software enabling the reception of e-mails; ii. active e-mail address; iii. access to the Internet.
By using the Newsletter, the Subscriber may receive e-mails from the Seller containing, among others: a. information about new products and promotions in the Store; b. discount codes and/or information about other benefits for Newsletter subscribers; c. other content related to the activities of the Store and the Seller, the Store's industry or educational content.
The Seller does not guarantee or declare a specific frequency of sending the Newsletter. The Seller decides on the shipping time and the content of commercial information contained in the Newsletter.

III. Agreement for the provision of the Newsletter service, withdrawal from the agreement, resignation from the Newsletter

A Newsletter service contract may be concluded: i. when a person visiting the Store completes the appropriate form on the Store's website, providing the e-mail address to which they want to receive commercial information; ii. when placing an order in the Store - when the customer agrees to receive commercial information by selecting the appropriate checkbox.
The Seller may, as an incentive to subscribe to the Newsletter, offer potential Subscribers a bonus in the form of a discount code, digital content (e.g. e-book) or other benefit related to the operation of the Store (e.g. one-time free delivery of Goods) ("Bonus"). Information about the Bonus is then available on the Store's website.
The bonus is delivered to the Subscriber to the e-mail address provided during subscription, immediately after concluding the Newsletter service contract, in an appropriate digital form (e.g. link to download an e-book, discount code, code to enter in the Store's basket in order to receive free delivery).
The contract for the provision of the Newsletter service is concluded for an indefinite period. The subscriber may unsubscribe from the Newsletter at any time without giving a reason. For this purpose, you should: a. click on the unsubscribe link included in each Newsletter message or b. contact the Seller at shop@piercingplanet.pl.
The customer also has the statutory right to withdraw from the contract for the provision of the Newsletter service within 14 days of its conclusion.
The Seller may discontinue providing the Newsletter service at any time, of which all Subscribers will be notified.
If the Subscriber does not open the Newsletter for more than 18 months, the Seller (after additional notice) ceases to provide the Newsletter service to him.

IV. Complaints

The Seller is liable towards consumers and Privileged Entrepreneurs for the compliance of the Newsletter service with the contract in accordance with the provisions of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
Complaints regarding the Newsletter service may be submitted in accordance with the procedure provided for in Chapter IX section. 3-4 of the Store Regulations.
If you are dissatisfied with the way your complaint is handled, you may use extrajudicial methods of handling complaints and pursuing claims, in accordance with Chapter IX, section 5-7 of the Store Regulations.

V. Personal data

Full information on the processing of personal data of the Store's customers, including for the purpose of providing the Newsletter service, can be found in the Privacy Policy.

VI. Changes to the Newsletter Regulations

The Seller may make changes to the Newsletter Regulations in accordance with the principles set out in Chapter XI section 3 of the Store Regulations. If the Subscriber does not accept the new wording of the Newsletter Regulations, he or she may terminate the contract for the provision of the Newsletter service with a 14-day notice period (by contacting the Seller electronically for this purpose) or with immediate effect (in the manner indicated in Chapter III, section 4 of the Newsletter Regulations).